¤¢¤±¤Þ¤·¤Æ¤ª¤á¤Ç¤È¤¦¤´¤¶¤¤¤Þ¤¹¡£¡¡
¹¹¿·¤Î¥â¥Á¥Ù¡¼¥·¥ç¥ó¤Ï¡¢½ñ¤Â³¤±¤ë¤³¤È¤Ê¤Î¤À¤È¡¢¤¢¤é¤¿¤á¤Æ»×¤¤¤Þ¤¹¡£ËèÆü¤Î¤è¤¦¤Ë¹¹¿·¤·¤Æ¤¤¤¿º¢¤â¤¢¤ê¤Þ¤·¤¿¤¬¡¢º£¤ä¡Ä¡£
¡¡
¥µ¥¤¥È¤òÊĤ¸¤Æ¤·¤Þ¤ª¤¦¤«¤È¤â»×¤¤¤Þ¤·¤¿¤¬¡¢¤½¤³¤Þ¤ÇƧ¤ßÀڤ줺¡¢ÃæÅÓȾü¤Ê¤Þ¤Þ¡¢¿·¤·¤¤Ç¯¤ò·Þ¤¨¤ë¤³¤È¤Ë¤Ê¤ê¤Þ¤·¤¿¤¬¡¢¤É¤¦¤Ê¤ë¤³¤È¤ä¤é¡Ä¤È¤¤¤¦¤È¤³¤í¤Ç¤¹¡£
¡¡
¼Â¿¹°ì²È¤Î»àÂΤòÌܤˤ·¤¿ÁãÆ£Þ´²ð¤¬³ÆÉô²°¤ò²ó¤Ã¤ÆÊ⤯¥·¡¼¥ó¤Ë¶´¤Þ¤ì¤¿¡¢Çϸ«¸¶¸÷µ£¤¬¥é¥¤¥¿¡¼¤ò¤Ê¤¯¤·¤¿¤È¤¤¤¦¥«¥Ã¥È¡£ÁãÆ£¤Î¸µ¤Ë¥é¥¤¥¿¡¼¤¬Å¾¤¬¤Ã¤Æ¤¤¤Æ¡¢¤Ê¤ó¤Æ¤¤¤¦¥Ù¥¿¤ÊŸ³«¤Ë¤Ê¤ë¤Î¡Ä¤Ê¤ó¤Æ»×¤Ã¤Æ¤¤¤¿¤é¡¢¼Â¿¹É׺ʤλàÂΤò¿¡¤Ã¤Æ¤¤¤¿É¹ºêÞâ»Ò¤Î»Ñ¤¬¡Ä¡£ÈȿͤÏɹºê¤Ê¤Î¤«¡©¡¡¤Ê¥¨¥ó¥Ç¥£¥ó¥°¡£
¼Ú¶â¤ò¸ªÂå¤ï¤ê¤·¤¿¤³¤È¤Ë¸÷ÂÀ¤¬¸å¤í¤á¤¿¤µ¤ò´¶¤¸¤Ê¤¤¤è¤¦¶â»ý¤Á¤Î±éµ»¤ò³¤±¤ëÍü²Ö¤Ï¡¢¥´¡¼¥ë¥Ç¥ó¥¦¥¤¡¼¥¯¤ò¹âµé¥Û¥Æ¥ë¤Ç¸÷ÂÀ¤È²á¤´¤¹¤³¤È¤Ë¤¹¤ë¡£¤À¤¬¡¢²£ÎΤ¬¤Ð¤ì¤ë¤«¤âÃΤì¤Ê¤¤¤È¤¤¤¦¶²Éݤ«¤é¡¢¸ÜµÒ¤Ë°ÛÊѤ¬¤Ê¤¤¤«¤ò³Îǧ¤·¤Æ²ó¤ê¡¢¤æ¤Ã¤¯¤êµÙ¤à¤³¤È¤Ïµö¤µ¤ì¤Ê¤¤¡£¤½¤ó¤Ê¤Ê¤«¡¢¼«Âð¤Ç¥Ë¥»¤ÎͶâ¾Ú½ñ¤òµ¶Â¤¤·¤Æ¤¤¤ë¤È¡¢¾å³¤¤Ëñ¿ÈÉëÇ¤Ãæ¤ÎÀµÊ¸¤¬ÆÍÇ¡µ¢Â𤹤롣¡¡¡ÊÈÖÁÈ¥Û¡¼¥à¥Ú¡¼¥¸¤è¤ê¡Ë
ǰ´ê¤Î¥Á¥ç¥³¥ì¡¼¥ÈÀìÌçŹ¡Ö¥·¥ç¥³¥é¡¦¥ô¥£¡×¤ò¥ª¡¼¥×¥ó¤µ¤»¤¿ÁÖÂÀ¡Ê¾¾Ëܽá¡Ë¤Ï¡¢½éÆü¤«¤éÆø¤ï¤¦Å¹Æâ¤ò¸«²ó¤·¡¢¹¬¤»¤Êµ¤Ê¬¤Ë¿»¤Ã¤Æ¤¤¤¿¤È¤³¤í¤Ë½Ë¤¤¤Î²Ö¤«¤´¤ò»ý¤Ã¤¿¼Ó³¨»Ò¡ÊÀ趤µ¤È¤ß¡Ë¤¬¤ä¤Ã¤Æ¤¯¤ë¡£¼Ó³¨»Ò¤ÎÍèŹ¤ËÁÖÂÀ¤Î¥Æ¥ó¥·¥ç¥ó¤¬¾å¤¬¤ê¡¢¼Ó³¨»Ò¤Ï²Ú¤ä¤«¤Ê¥Á¥ç¥³¥ì¡¼¥È¤ä¥¹¥¤¡¼¥Ä¤Î¿ô¡¹¤ËÌܤòµ±¤«¤»¤ë¡£°Û¾ï¤ËÀ¹¤ê¾å¤¬¤ë¤Õ¤¿¤ê¤Ë¡¢·°»Ò¡Ê¿åÀ¤µ¤ß¡Ë¤Ï¤¢¤¤ì¤Æ¤·¤Þ¤¦¡£
15ǯÁ°¤ËȯÀ¸¤·¤¿4¿Í¤Î̤À®Ç¯¤Ë¤è¤ë½÷»Ò¹âÀ¸´Æ¶Ø¡¦»¦¿Í»ö·ï¤Ë´Ø¤ï¤Ã¤¿¼Ô¤¿¤Á¤ò»¦³²¤·¤¿¤È¤·¤Æ¡¢Â翹Ë̽ð¤Î¸Í¹â·º»ö¡Ê°ÂÅĸ²¡Ë¤Ë»²¹Í¿Í¤È¤·¤Æ½ð¤ËÏ¢¹Ô¤µ¤ì¤Æ¤¤¤¿¸½¿¦¤Î·Ù»¡´±¡¦»³ÅĽßÌé¡Ê½Õ³¤»ÍÊý¡Ë¤¬ÈȹԤò¼«¶¡¤¹¤ë¡£
¾¼ÏÂ34ǯ4·î4ÆüÁáÄ«¡¢¸¤¤Î»¶Êâ¤ò¤·¤Æ¤¤¤¿·Ù»ëÄ£·º»ö¤ÎÆ£ÂôϻϺ¡Ê¥Ó¡¼¥È¤¿¤±¤·¡Ë¤Ï¡¢Åìµþ¡¦Éð¢Ìî¤Î¸¼Çì»ûÀî¤Î¤Û¤È¤ê¤Ç¼ã¤¤½÷À¤Î»àÂΤòȯ¸«¤¹¤ë¡£
»ö·ï¤Î¤Ê¤¤Æü¡¹¤¬Â³¤¡¢¿·Àߤµ¤ì¤¿NPS¤ÎËÜÉô¤Ç²Ë¤ò»ý¤ÆÍ¾¤¹¿À¸æÂ¢°ìéˡʸþ°æÍý¡Ë¤éÂâ°÷¤¿¤Á¡£»×¤¤»×¤¤¤Î»þ¤ò²á¤´¤·¤Æ¤¤¤ë¤Ê¤«¡¢Â®ÅĿΡÊÊ¿»³¹À¹Ô¡Ë¤Ï¡¢±³¤Î¤Ä¤±¤Ê¤¤°ìéˤËÂФ·¤Æ¡¢ÆÃ¼ìÉôÂâ¤Îµ¡Ì©ÊÝ»ý¤¬¤Ç¤¤Æ¤¤¤ë¤Î¤«¤È¤¤¤¦É԰¤ò¸ý¤Ë¤¹¤ë¡£¤¹¤ë¤ÈÆÍÁ³¡¢³áÈøÎµ°ì¡Ê¹â¶¶Åءˤ«¤é°ìéˤؤÎÈ´¤ÂǤÁ¥Æ¥¹¥È¤È¤·¤Æ¡¢¥Á¡¼¥à·ë«¤Ë¤â¤Ä¤Ê¤¬¤ë¡¢¤¢¤ë¥ß¥Ã¥·¥ç¥ó¡á¹ç¥³¥ó¤Î´´»ö¤ò̳¤á¤ë¤È¤¤¤¦»ØÎá¤ò¼õ¤±¤ë¡£
¤È¤Æ¤âÌÌÇò¤¯¸«¤Þ¤·¤¿¡£°ú¤¤Ä¤±¤é¤ì¤ëŸ³«¤Ç¡¢2»þ´Ö¤òͤ¨¤ë¥É¥é¥Þ¤È¤Ï»×¤¨¤Ê¤¤¤Û¤É¡¢»þ´Ö¤¬Ã»¤¯´¶¤¸¤Þ¤·¤¿¡£Ï¢Â³¥É¥é¥Þ¤Î¡Ö¥¯¥í¥³¡¼¥Á¡×¤â¸«±þ¤¨¤¬¤¢¤ê¤Þ¤·¤¿¤¬¡¢Ëܺî¤Ï¡¢¤½¤ì¤è¤ê¤âÀâÆÀÎϤò´¶¤¸¤µ¤»¤ë¥¹¥È¡¼¥ê¡¼¤Ç¡¢¡Ö»°²¯±ß»ö·ï¤Î¿¿Áê¤Ï¡¢¤³¤Î¥É¥é¥Þ¤ÎÄ̤ê¤Ê¤Î¤Ç¤Ï¡©¡×¤È»×¤¨¤Æ¤¯¤ë¤Û¤É¤Ç¤¹¡£¤¿¤À¡¢Êª¸ìŸ³«¤Ë¤ª¤¤¤Æ¤¤¤¯¤Ä¤«¤ÎÉôʬ¤¬¥¹¥ë¡¼¤µ¤ì¤Æ¤¤¤¿¤Î¤Ï¡¢²¿¤È¤â¥¹¥Ã¥¥ê¤·¤Ê¤¤°ãÏ´¶¤ò³Ð¤¨¤Þ¤·¤¿¡£
¹ÃÈåµý¡ÊÀ®µÜ´²µ®¡Ë¤¬½ê³í½ð¤Ë°äαÉʤòÊֵѤ·¤Ë¹Ô¤¯¤È¡¢½ð¤Î²°¾å¤«¤éÈô¤Ó¹ß¤ê¤è¤¦¤È¤¹¤ë½÷À¤òȯ¸«¤·¡¢½÷À¤ÎÀâÆÀ¤Ë²°¾å¤Ø¤ÈÁö¤ë¡£Èô¤Ó¹ß¤ê¤è¤¦¤È¤·¤Æ¤¤¤¿¤Î¤Ï¡¢²»³Ú³Ø¹»¤Î¹Ö»Õ¡¦Ãæ°æÀ㳨¡Ê¾®ÅçÀ»¡Ë¤Ç¡¢2ÆüÁ°¤Ë»¦³²¤µ¤ì¤¿Æ±Î½¡¦Á°ÅÄÃÒʸ¡Ê²¼Áí¸»ÂÀϯ¡Ë¤ÎºÇ½ÅÍ×ÍÆµ¿¼Ô¤È¤·¤Æ¼è¤êÄ´¤Ù¤é¤ì¤ë¤Ï¤º¤À¤Ã¤¿¤¬¡¢·ä¤ò¸«¤Æ²°¾å¤Ëƨ¤²¹þ¤ß¡¢¼«»¦¤ò¤Û¤Î¤á¤«¤·¤Æ¤¤¤ë¡£À㳨¤Ï¡¢²°¾å¤ÎÊ¥¤ËΩ¤Á¤Ê¤¬¤é¡¢¶î¤±ÉÕ¤±¤¿¹ÃÈå¤Ë¡¢Ìµ¼Â¤òÁʤ¨Â³¤±¤Æ¤¤¤ë¡£
¤³¤Î¥É¥é¥Þ¤ÎÀßÄê¾å¡¢Â¹¤òÏ¢¤ì¤¿µÆÃϤ¬²¼Åè¤ò¸«Éñ¤¦¾ìÌ̤Ǥϡ¢µÆÃϤ¬²¼Åè¤è¤ê¤âǯ¾å¤«¡¢Æ±À¤Âå¤Ë¸«¤¨¤ë¤³¤È¤¬¡¢±é½Ð¾å¤ÎºÇÄã¾ò·ï¤Ë¤Ï¤Ê¤é¤Ê¤¤¤Î¤Ç¤·¤ç¤¦¤«¡©¡¡¸«¤Æ¤¤¤ë¦¤Ë¤È¤Ã¤Æ¡¢±ÇÁüŪ¤Ë¤Ï¡¢¤³¤ÎÉôʬ¤¬¡¢Êª¸ì¤Î´Î¡áÀâÆÀÎϤò¤â¤Ã¤ÆñÙ¤µ¤ì¤ë¤«¡¢¤¢¤ë¼ï¤Î¤¬¤Ã¤«¤ê´¶¤Ë¤Ä¤Ê¤¬¤ë¡Èʬ¤«¤ìÆ»¡É¤Ë¤È¤Ê¤ë¤È»×¤¦¤Î¤Ç¤¹¤¬¡Ä¡£
¸µÉþ¤·¤¿´±Ê¼±Ò¡Ê²¬ÅĽڰì¡Ë¤Ï¡¢¼ç·¯¡¦¾®»ûÀ¯¿¦¡ÊÊÒ²¬ÄáÂÀϺ¡Ë¤Î¶á½¬¤È¤Ê¤ê¡¢½é¿Ø¤Î»þ¤ò·Þ¤¨¤ë¡£Å¨¤ÎÍÛÆ°ºîÀï¤ò¸«È´¤¾¡Íø¤·¤¿´±Ê¼±Ò¤Ë¡¢ÇÀ̱¾å¤¬¤ê¤Î·ª»³Á±½õ¡ÊßÀÅij١ˤ¬¡¢ÆÍÁ³¡¢»Å´±¤ò´ê¤¤½Ð¤ë¡£